Frequently Asked Questions

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Pharmacy

  1. Yes, currently you can refill your prescription online, or by phone, by navigating the Pharmacy menu at the top of the page. Hover over “Pharmacy”, then “Prescription Hub” and you’ll find links to both forms, as well as other useful information regarding your prescriptions.  You can also click here.

Store Products, Programs & Promotions

  1. Yes. All A&P, Pathmark, Waldbaums, Superfresh, Food Emporium and Food Basics Gift Cards are useable in any of our locations.

  2. Our Senior Citizen Discount day is reserved for customers’ ages 55 and older. The discount provided is 5% off of orders of $30 or more, and you must print and present the coupon at the time of your order. The discount coupon can be found on the front page of our site each week.

    Pathmark stores outside of Staten Island have their discount day on Mondays.

    A&P, Waldbaums, Superfresh, Pathmarks in Staten Island and Food Emporium stores have their discount day on Tuesday.

Online Shopping

  1. EBT Food Stamps cannot be used for home delivery orders. They are available for pickup deliveries when you pay in the store.  Please use the cash option on the checkout page and call the store to let them know you will be using EBT so that the store can provide a timely checkout process for you at pickup.

  2. All paper coupons are accepted and credited towards your next online order, not your current order. This includes coupons presented at the time of pickup.

  3. Visit our Shop Online link in the customer navigation, choose Delivery and enter your zip code to see stores near you that offer this service. Click the link that says, “Click Here to Shop Online” and you’ll be forwarded to our Online Shopping service.

    From here, you’ll need to either sign-in or sign-up for our Online Shopping site. Once signed in, make sure your profile has an address associated with it. Now you can choose the “Reserve Timeslot” link in the upper right hand corner of the page.

    On this page you’ll be able to choose a time you’d like to have your groceries delivered. Complete instructions on ordering for pickup and delivery are available on this page as well.

Account Creation & Management

  1. You can enter your email address on the Email Deals promotion towards the bottom of the homepage or you can click the Log In / Register link on the customer navigation, and then choose “Join Today” on the drop down.  You can also just click here!

    Once you send us your email address you’ll receive an email with an activation link. Click the activation link and you’ll be directed to a page where you can set a password.

    From there you’ll be redirected to your account page, where you can link your rewards card to your online account, change your rewards card information, sign up for or opt out of different email notifications and even update your online account information.

  2. Updating your online profile is quick and easy. First, you should decide what information you want to edit. The profile is broken up into four tabs.

    My Account – This page displays your online rewards card. Displayed you’ll find your name, address, phone number(s), email address and rewards card number. Choosing the “Update Account” option will bring you to the Rewards Club tab. No actual information can be updated on this page, but this is the quickest way to check your information and make sure it is correct.

    Rewards Club – The Rewards Club tab is where you can associate a rewards card with your online account. Once you verify your card to your account, you’ll be able to edit all of your information, including your name, address and phone numbers.

    *Account updates take 24 hours to go into effect.

    Online Account – Your online account is limited to your email address and your password. This page is where you can update that information, as well as sign up for the weekly newsletter, which contains deals and discounts exclusively from our family of stores.

    Subscription Settings – If all you want to do is update your subscription settings, this is the page you’ll need. Here you can choose to receive or decline promotional offers via physical mail, text message, and email. You can also sign up for the Live Better Baby Club, where you save 10% on baby items plus get great baby tips and member only specials!

  3. Please make sure the information you entered matches the information you provided when you signed up for your card.

    Also, try removing the last number on your card and re-verifying. Some accounts have 11 digits associated with their cards while others have 12. If you entered a 12-digit number, try removing the last number in the sequence.

    If the verification still does not work, or if you don’t remember the original information, please contact customer services and they will work with you to get your card verified.

  4. Click the Log In / Register link on the Customer Navigation and choose “Forgot My Password” on the drop down. You’ll be emailed instructions on how to reset your password.

    If you do not receive this email, please contact customer services for further support.

  5. Try resetting your password first. If that doesn’t work, contact customer services and they will work to address the issue.

  6. You can login via the Log In / Register link on the customer navigation towards the top right hand side of the page, or click here.

Rewards Card

  1. Unfortunately, we are unable to reprint rewards cards at this time. However, we do provide a printable version of your card here on the site! Go to “My Account” and choose the “Print Your Rewards Card” option.

    Alternatively, you can give the cashier the phone number attached to your card. If the phone number associated with your account needs to be updated, see this answer about updating your information.

Store Locator

  1. When accessing the “Store Locator” page your web browser will prompt you to accept or deny our request to find your location. Each browser has different prompts and no two browsers will look exactly the same.

    Some browsers will automatically deny future attempts to track your location by simply clicking the “deny” button once. Others give you options such as, “Don’t allow this time” or “Never allow”.

    Here are some resources on how to prevent location sharing on each browser:

  2. Click the “Weekly Circular” link in our customer navigation at the top of the page. From there you’ll be asked if you’d like to share your location, which will find stores near you.

    If you choose not to share your location, enter an address or zip code for the region you’d like to find a store in, and click ‘Search Stores’.

    The results should appear in map form and text form. Find your store in the text format and click the “Set Store” button. You should see the results change to indicate your newly set store. You will also see your currently set store in the top right corner of the page.

  3. Our site uses the latest Google Maps technology to find and display the address you’ve entered. When entering just a zip code with no associated address, Google Maps displays this “random address” you’re seeing. However, it isn’t in fact random at all. It’s actually an approximate center point for the zip code you entered. So, in order to get more precise search results, we recommend you enter an address with your zip code.

    If you can’t locate your store, please use our Contact Customer Service form to let us know.

Weekly Circular

  1. Click the “Weekly Circular” link in our customer navigation at the top of the page. If you have a home store set, you’ll be directed straight to your store's circular for the week.

    If you do not have a home store set, you will be directed to the Store Locator page. From there you can search for your nearest store by typing in an address or a zip code and clicking “Search Stores”.

    Alternatively, our site can use your current location to find the stores closest to you. (See How do I prevent the site from asking for my location? to stop these prompts.)

    The results will display the stores nearest to the location you entered, or your “current location”, 3 at a time. You will find a circular button associated with each store. Clicking this button will direct you to the circular for that store.

    The quickest and easiest way to view your circular each week is to make sure you set your store and avoid searching for it. For more information on setting your store, click here.

General Site Inquiries

  1. You can contact our customer service department through the Contact Customer Service link at the bottom of the page, or by clicking here.